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Frequently Asked Questions
Q: How do I know if I need a web site? Here are a few of the telltale signs that you need a web site:
  • When you're asked, "What's your Web address?"

  • When your competitors have a web site.

  • When you have information to distribute to a lot of people.

  • When you want to tell others about your business, services or organization.

  • When you get excited thinking about yourself on the Web!

Q: How much will my web design cost? Our most commonly asked question, and the most difficult to answer.

We do have basic design packages to help in getting a web site started. Click here for information on those packages.

Otherwise, the most basic answer is: $50.00 per hour, billed in 15 minute increments. This is technically a correct answer, but not really helpful.

Now the REAL answer: Depending on the type of site you need, the features necessary and the time required to complete it, a well-designed basic custom web site could begin at around $250 with our discounted design package.  Add web hosting and domain registration and it's $375.  Other features will be priced according to the time and work involved in creation.   Basically, the more we add... the more it costs.

The most complete answer we can give is: Please call or e-mail.  We can make an appointment to get together and discuss your specific needs.

info@PongoWeb.com

Q: What`s a domain name, anyway? Also called the URL (Universal Resource Locator), the domain name usually begins with "www." and ends with ".com", ".net" or ".org". What goes in between is a unique identifier for your web site.

A few things to remember about choosing a domain name:

  • Shorter is better. The easier your domain is to remember, the better and more successful your site will be.
     
  • ALL of the three letter combinations were taken at least two years ago.
     
  • You don`t necessarily need to have your business name as your domain name. Your domain name can be descriptive of your business. For example, if your business is "Bill`s House of Ferrets," you might try "www.ferret.com" or "www.ferretfolk.com".
     
  • At this point, be prepared to make a concession or two. It may be necessary to add a hyphen to the name, or take a ".net" instead of a ".com" in order to get the name you want.
Q: What should I know about search engines? What you need to know is far more than we can go into here. It would fill an entire web site.

As a matter of fact it does. The best information about search engines and directories can be found at: www.selfpromotion.com

Be prepared to spend an hour or two, and you`ll probably find yourself bookmarking the site for future reference.

Q: What should I ask for in my web design bid? Ask for the moon on a stick.  Why not?  It's what you really want.

If you find that you can`t afford the entire site, ask your PongoWeb Web Design representative about building the site in sections. The Internet is dynamic and ever-changing. Your web site should be too!

Q: Tell me a bit about e-commerce. This is another subject that could generate volumes, but here it is in a nutshell:

E-commerce involves three components. The first is the ability to accept credit cards. That`s between you and your lending institution. You`ll have to apply to your bank, Cardservice International, or any of the other financial companies that deal in these things. Be aware that if you are approved, there might several fees involved: install fees, monthly fees, per transaction fees, a percentage of the sale fee or any or all of the above. The best advice is to shop around and find the rates and plans that suit your situation best.

Second component:  once you are approved to take credit cards, you`ll need to obtain a merchant certificate. One of the best sources for a merchant certificate is through PayPal. The fee currently is about $150.00 yearly, and you can think of it as an Internet notary. It guarantees to your customers that their credit card information is being transmitted securely, and that they are dealing with who they think they`re dealing with.

In order to make your merchant certificate work on the web, you`ll need the third element of e-commerce, the Secure Socket Layer. This is included on Web Hosting Premium package from PongoWeb. Click here for details.

Q: What is the web design process? These are the steps to getting your web design done:
  1. We'll interview you to learn about your business, services, products, clientele and target market. Then we'll provide a written bid for your web site.

  2. Once it's accepted and the contract signed, we'll ask you for a 50% deposit and make an appointment for you to meet with a PongoWeb Web Developer. During that meeting, you'll provide us with copies of your promo material and graphics. Note: You can save money by providing us with your essential text and images on disk.

  3. If necessary we'll register your domain, set up your web hosting and put up a temporary "announcement" page.

  4. Working closely with you, your PongoWeb designer will prepare a mockup based on your initial meeting. Your input will be essential, and changes will be made until your site has exactly the right "look and feel". After that comes programming code, graphics, testing, navigation on and off-line, checking hyperlinks, viewing on major browsers, all with your approvals along the way. At some point, when we all agree that the process is about 75% done, we'll bill you another 25%.

  5. When the site is completed, we'll upload the finished site to the server and bill you the final 25%.

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